FAQ
Questions guests actually ask
- How do I pay for my booking?
- A 50% deposit confirms your booking, paid by M-Pesa to 0728 538 800 (account name: Amani Mwajungu) or pre-agreed cash. The balance is due before pickup or departure. Always check the number before you send money — payments to unofficial numbers are not valid.
- Where do you pick up from?
- We pick up from hotels and agreed points across Diani and the South Coast. After you book we send a pickup confirmation with the tour, date, guests, hotel, pickup point and time — please be ready a few minutes early.
- Are dolphin or wildlife sightings guaranteed?
- No — dolphins, crocodiles and safari animals are wild. We time trips for the best chances, but sightings can never be guaranteed and there is no refund for unseen wildlife.
- What about children?
- Children aged 0–2 join free, ages 3–10 get KES 1,500 off the adult price, and ages 11+ pay the adult price. This can vary by activity and is always confirmed before you pay.
- Do tides and weather affect the tours?
- Yes. The African Pool, sandbanks, starfish pools and beach horse rides are tide- and weather-dependent. We confirm exact timings the day before, and if we must cancel for safety we reschedule or refund.
- What if I need to cancel?
- Over 48 hours before: the deposit is generally non-refundable and any refund comes from the balance. 24–48 hours: committed costs are deducted. Under 24 hours and no-shows are generally non-refundable.
- Do you offer resident rates?
- Yes — Kenya residents and East African citizens get resident rates on experiences such as Shimba Hills. A valid Kenyan National ID is required, otherwise the non-resident rate applies.
- Can I book a private tour?
- Most experiences have private options — private boats on Wasini and Kongo River, private safaris and fully private custom tours. Look for the 'Private Available' badge or ask us on WhatsApp.