Our guest terms, in plain language

Payment, Deposits & Verification

Booking deposit. A deposit of 50% of the agreed price confirms your booking. The deposit is generally non-refundable. The balance is due before pickup or departure.

Payment methods. M-Pesa to 0728 538 800 (international: +254 728 538 800), account name Amani Mwajungu, or cash pre-agreed with us. After paying, send your payment confirmation to our official WhatsApp number.

Pay only to the official number. Payments made to wrong numbers, agents or unofficial intermediaries are not valid payments to Amani African Safari. Please check before you send money.

Final prices. Agreed prices are final once a booking is confirmed. Extras and itinerary changes may add cost, always communicated in advance.

Horse riding. Horse riding experiences require full payment at booking.

Cancellation, Changes & Refunds

Guest cancellations. More than 48 hours before the activity: the deposit is generally non-refundable and any refund comes from the balance paid. 24–48 hours: committed costs are deducted from the balance. Under 24 hours: generally non-refundable.

No-shows are generally non-refundable.

Booking changes (date, guests, activity, hotel) are subject to availability and may add cost.

Cancellations by Amani. If we must cancel or change a booking because of weather, sea or safety conditions, closures or force majeure, we prefer to reschedule — typically around two days before or after the original date — or offer an alternative.

Weather, tides and wildlife. A running activity is not refunded because of natural conditions. There is no refund for unseen dolphins or wildlife.

Third-party costs. Refunds go back via the original payment method or an agreed method. Committed costs such as park fees, boats, transport and accommodation may be deducted.

Private, group and special bookings (weddings, honeymoons, multi-day) may carry extra terms, communicated before confirmation.

Booking Information & Pickup

At booking we need: your full name, nationality, resident status, chosen tour, date, number of guests, number and ages of children, accommodation name, exact pickup location and pickup point, preferred time, payment time and reference, and any accessibility or special requirements.

Pickup confirmation. We confirm your tour, date, lead guest, number of guests, hotel, pickup point and time. Please check it and be ready a few minutes early at the confirmed point. If you cannot find your driver, WhatsApp us rather than leaving the point.

Changes to hotel or pickup point must be reported early. A new pickup time counts only once we confirm it.

Resident rates require a valid Kenyan National ID, otherwise the non-resident rate applies.

Children's pricing: ages 0–2 free, ages 3–10 receive KES 1,500 off the adult price, ages 11+ pay the adult price. This can vary by activity and is always communicated before confirmation.

Safety, Conduct & Guest Terms

Safety first. Guests must follow the instructions of guides, drivers and boat crew, disclose health or mobility needs before booking, and respect safety warnings.

Conduct. Abuse, threats, discrimination, deliberate payment avoidance and refusal of safety instructions can lead to removal from an activity. Complaints and disagreements are always allowed — stay calm, communicate, report the issue, resolve peacefully.

Payment disputes are discussed first; authorities are a last resort unless safety or crime is involved.

Equality. All guests are welcome. We do not discriminate.

Accessibility. Guests with disabilities are welcome — please tell us before booking so we can identify suitable experiences.

Insurance and belongings. Guests are strongly encouraged to hold travel, health and accident insurance, and to look after their own valuables.

Marine & Activity Safety

Marine life. Do not touch, chase, feed or catch marine life. Take care around lionfish. Never stand on coral.

Equipment. Mask and snorkel are included where stated. Fins, water shoes and drinks are not.

African Pool. No jumping or diving into the pool from above. The Dark Cave is strictly off-limits — view from a safe distance only.

Photography and electronics. Underwater photography is not included unless stated. Waterproof phone protection is recommended.

Tides and weather decide the sandbank, African Pool, starfish pools and beach rides — timings are confirmed around conditions.

Liability, Direct Bookings & Law

Direct bookings are encouraged. We cannot guarantee information or payment details provided by unofficial representatives.

Liability and law. These terms are governed by Kenyan law. Nothing in them removes your mandatory consumer rights. By booking or paying, you acknowledge these terms.

Questions. WhatsApp or call +254 728 538 800 — we are happy to explain anything before you book.